Create specific bypass rules for known, trusted user paths or APIs. 3. Whitelist Specific IP Ranges or Countries
Encountering an "Access Denied" message when trying to view a Sustainability Report or page is a common issue. This error means the server hosting the website is rejecting your request to view the content.
An "Access Denied" error when visiting websites often indicates that security protocols have flagged an IP address, or that outdated browser data and VPN usage are triggering restrictions. Common troubleshooting steps include clearing cache/cookies, disabling VPNs, or changing networks to bypass regional or security blocks. For more detailed solutions, see Uptime Robot's guide . Access Denied on This Server: Causes and Step-by-Step Fixes
| | Observed Error | Common Fixes | |:---|:---|:---| | BIG W | Access Denied on sustainability page | Clear cache, disable VPN, reset IP | | Woolworths | Access Denied You don't have permission to access "http://www.woolworths.com.au/" | Flush DNS, opt out of CGNAT, request IP change | | Bunnings | Access Denied 1020 (Cloudflare) | Switch networks, change IP, contact ISP | | Coles | Access Denied Error 16 | Clear browser data, use mobile data |
The search term provided ( wwwxxxxcomau ) suggests the URL may have been typed incorrectly or censored.
Search the security event logs using the specific Reference Number provided by the user.
Fortunately, this is a common issue with several straightforward solutions. Why You See the "Access Denied" Error
Press Ctrl+Shift+N (Chrome/Edge) or Ctrl+Shift+P (Firefox) and try accessing the link again. 3. Change Your IP Address (VPN or Toggle WiFi) Why: Your IP may have been temporarily blacklisted. How: If you are on mobile, switch from Wi-Fi to mobile data. Use a VPN service to switch to a different server location. 4. Disable VPN or Proxies
This error is distinct from a "404 Not Found" (the page doesn't exist) or a "500 Internal Server Error" (the server itself has a problem). A 403 error is a deliberate decision by the server to block your access.
Work through these troubleshooting steps from simplest to most advanced to regain access to the site. 1. Clear Your Browser Cache and Cookies
