| Problem | Likely Fix | |---------|-------------| | “Invalid feature key” error | Make sure you downloaded the key for the correct serial number and firmware version. | | Feature not showing after upload | Restart the firewall. Some subscriptions require a full reboot. | | Cannot find download option in portal | Check if the device is registered and the subscription is assigned to it. |
If your Firebox is deployed in a high-security, air-gapped environment without direct internet access, you must download the feature key manually from a management computer and upload it to the device. Step 1: Download the Key Text download feature key watchguard work
Use this guide to quickly obtain and install a feature key (license) for a WatchGuard Firebox appliance. | Problem | Likely Fix | |---------|-------------| |
If your Firebox is offline or the automatic sync fails, you can download it directly from your WatchGuard account. Go to the WatchGuard Support Center and log in. Navigate to > View/Download Feature Key . Enter the serial number of your Firebox. Copy the feature key text or download the .xml file. | | Cannot find download option in portal
Before you start the process of downloading a feature key, ensure you have the following:
