Since the phone was "new," Alex wondered if the physical connection was unstable. He unplugged the cheap, third-party lightning cable. He grabbed an original, certified Apple cable.
Virtual Private Networks can interfere with the specialized handshake required for SHSH requests. how to fix error unable to request shsh on 3utools when new
“The error isn't a bug,” Cypher explained. “It’s a security check. Apple is telling you, ‘I don’t know who you are yet.’ ” Since the phone was "new," Alex wondered if
Use an online platform like to verify if your device can successfully generate an AP ticket for your target iOS version. Since the phone was "new
If standard updates don't work, manual SHSH retrieval may be necessary:
Confirm device connection & trust