Unplug the scanner and insert it into a different, direct USB port. Avoid using external USB extension blocks. Check Windows Device Manager to ensure no yellow warning triangles appear next to the SecuGen entry. 3. Telemetry Log Failure
Which (Windows 11, Android, etc.) are you using?
If you are facing a specific roadblock during your setup, tell me: What of SecuGen device do you have? secugen device registration
If you are integrating these devices, I can help find the SDK documentation.
If you are using a mobile device for field verification, follow these steps: Open the . Search for and install the official SecuGen RD Service app. Unplug the scanner and insert it into a
By completing the SecuGen device registration, you unlock the full potential of your biometric hardware:
By following these steps, you’ll move past the "device registration" phase and into a more secure, password-free workflow. Diagnostic Tool - SecuGen If you are integrating these devices, I can
Two versions are available:
Install SecuGen Remote Device Server (RDS). This service registers the device on the client machine and tunnels the biometric data via TCP/IP, bypassing USB redirection altogether.
While device registration generally happens automatically when an Internet connection is present, manual intervention may sometimes be required. On Windows, use the Activate Device functionality in the RD Client tool. On Android, use the Init function within the RD Service application itself.