The domain is the official feedback and communication portal for the Sharjah Investment and Development Authority (Shurooq). The term "Tawasul" is an Arabic word that translates to "communication," "connection," or "bridge." True to its name, the platform acts as a direct bridge between the public—including investors, tenants, contractors, and community members—and the decision-makers at Shurooq.
Given the scope of Shurooq’s operations—spanning tourism, environment, transport, and logistics—the authority interacts with a vast array of stakeholders, including foreign investors, local entrepreneurs, and residents. The need for a centralized communication channel was the catalyst for the development of the Tawasul platform.
For journalists and photographers covering Sharjah’s economic and cultural sectors, Tawasul provides a direct online form for event accreditation. Instead of waiting in long queues at press offices, media personnel can register, upload credentials, and receive digital passes for Shurooq-hosted events, such as the Aljada project launches or the Sharjah Investment Forum . tawasul.shurooq.gov.ae
Problem: A retail tenant in Al Qasba notices that the air conditioning is malfunctioning during peak summer hours, affecting footfall and sales. Action: The tenant logs into Tawasul, submits a "Facility Management" request, attaches a photo of the thermometer reading, and notes the time of day. Result: The facilities management team receives an alert. Within 4 hours, a technician is dispatched. The tenant receives a follow-up call asking if the temperature has normalized.
Shurooq’s customer service team reviews the submission and responds within a specified timeframe. Depending on the nature of the request, the response may include an answer to an inquiry, an acknowledgment of a suggestion, a resolution plan for a complaint, or a thank-you note for a compliment. The domain is the official feedback and communication
No. Unlike some government portals, Tawasul does not require you to create a permanent account. You simply fill out the form each time you have a new request.
Conclusion tawasul.shurooq.gov.ae represents a practical bridge between the public and municipal services, offering convenience, transparency, and a route for civic participation. When used well—clear submissions, good supporting details, and proper tracking—it can reduce friction for users and provide municipal authorities with the data they need to improve city services. The need for a centralized communication channel was
Next time you need to reach Shurooq, skip the generic email addresses and uncertain phone calls. Go directly to , submit your request, and track it from submission to resolution. In the digital age, effective governance begins with a simple click—and Shurooq has made that click as easy as possible.